Marketplace

What is the Marketplace ?
What is the Marketplace ?

MTM is a marketplace matchmaking brands with the finest selection of production companies. Producers are selected based on recommendations from their customers and their peers, the quality of their work in the techniques and the format they use, within specific production budgets. MTM marketplace aims to cover all formats and techniques available on the market and that are crucial for brands to communicate efficiently with their customers and to meet their needs in terms of “search” and their desires in terms of “share.”

In which languages is the marketplace available ?

The marketplace will be available shortly in French, to switch language, please choose the language at the top of the menu on the website.

COLLABORATIVE TOOL

What is the collaborative tool?

The collaborative tool is a step-by-step standardized workflow. Brands and Producers are given live collaborative tools (such as video calls, instant chat, live validations). The production process is divided into a clear timeline, accessible to all members of the project. This enables them to comment and validate the different elements needed for production. It has also an integrated asset management that automatically records and organizes, in real time, all shared elements, from pre-production to the final version, in a single file.
The collaborative tool is not a software of video editing or video making, it allows a better management and structuring of the production process.

Is the collaborative tool available in French?

It will be deployed in French step by step starting with the following sections:
– the selection of production partners
– the bidding process
– the payment journey

CUSTOMER SERVICE

How to reach the customer service ?

The customer service is available on our website homepage under the tab “Contact Us”. Our team will do its best to answer your questions as soon as possible.

CONFIDENTIALITY AND SECURITY

Will you save my credit card details ?

Your credit card details will not be saved.

I forgot my password. How do I reset it?

You can reset your forgotten password from the home page. In order to do so, simply click on “Forgot my password” and enter your email address, then you will receive a link to reset your password.

How MTM can guarantee the security of the uploaded files?

To store your files and information we use Google cloud services. This service along with SSL encryption guarantees the security of your data.

OTHER

Can I try the MTM platform for free?

Unfortunately you cannot try the platform for free. However you are welcome to contact us to discuss the matter further at contact@mtm.video.

MARKETPLACE

How can I create my MTM account?

When creating a project on our marketplace, you will be guided by our platform to create your account.

How to start a project?

You can start your project directly on our website. You simply have to choose “brand” and “I want to start a project”. You will be guided throughout the process. You will have to fill in the information about your project (Budget, format, technique etc.) and you will get suggested production companies relevant to your request.

What are the available formats and techniques?

Our marketplace covers most of the techniques and formats available on the market. From tutorials to web series and augmented reality to motion design, you will find the expertise you need.

What to do if one of the production companies declined my invitation?

If one of the production companies invited to pitch for your project, declines your invitation, you will be able to invite another one among the selection that our marketplace has given you.

What to do if all of the production companies I invited declined my invitation?

In this case, we will contact you to inform you of the reasons why your project did not find a suitable selection. This will allow you to reconsider your project and be able to modify your request to obtain relevant recommendations.

Can I withdraw from the project?

In order to invite the production companies, you have to pay an “Entrance Fee” of 399 €. Once your project is completed you will be refunded. However, if you don’t complete your project you will lose your deposit. On the other hand, once you have selected a production company after an invitation to pitch, you will have to pay a down payment, the amount of which you will have defined after discussion with the production company during the proposals. You have the right to consider the bidding process as unsuccessful and not to select any production company at the end of it. You may not exercise this right more than twice a year.

Can I invite to pitch a production company that's not in the platform?

Among the recommended production companies, you can invite external ones to the marketplace by contacting us at contact@mtm.video. We will invite the production company of your choice to participate in your bidding process.

What can I do if none of the pre-selected production companies meet my expectations?

If the selection proposed by our marketplace does not suit you, you can modify your request to obtain new recommendations.

COLLABORATIVE TOOL

How many people can I invite to my team?

For each project, you can invite up to 5 users.If you ever need more users please contact us at support@mtm.video

What's the storage capacity (GB) for my project? And what to do if I need more?

Each project has a free storage capacity of 100GB. If you ever need more storage please contact us at support@mtm.video

Until when is my project valid?

Your project will be accessible up to a 3 months period and you can archive it and save it after it’s completed. If you need more time to successfully complete your project please contact us at support@mtm.video

ACCOUNT SETTINGS

How can I change my personal information?

You can change your personal information through your MTM account. On the sidebar menu to your left, you have to select the “”Account settings”” button and will be able to modify your personal information.

Do not forget to save the changes by clicking on the “”save changes”” button before exiting the page.

How do I change my preferences?

You can change the preferences through your MTM account. On the sidebar menu to your left, you have to select the “”Account Preferences”” button and will be able to modify your preferences and other settings: language, currency, time zone, etc.

Do not forget to save the changes by clicking on the “”save changes”” button before exiting the page.

How to change the notification settings?

On MTM you can choose on what you want to be notified (for example validations, deadlines, uploads, modifications, planning, etc…). You set your notification settings by accessing the “Account Preferences” section and clicking on the button “Change Notifications Settings” at the top of the page. You will then be able to select the specificities that concern you and how you will be notified (mobile, email).

PAYMENTS

How do I pay the production company I decided to work with?

The payment system is divided in 2 steps:

– Once you have selected a production company to work with, you will have to pay the down payment. The amount is set between you and the production company just before accepting their proposal. You will then be notified multiple times before the down payment deadline, so the amount is paid on time and so that the production isn’t stopped. In case of failing to pay, there will be penalties also determined during the bidding process and before accepting the proposal.

– 24 hours before delivering your project, you will be notified and will have to pay the final payment.

MARKETPLACE

How can I register to the Marketplace?

First of all, thank you for your interest.

MTM works only with production companies that it has selected according to certain criteria such as the quality, but also their ability to meet the brands needs on our platform.

This is why your registration on our marketplace may not be accepted, regardless of its quality. We invite you to fill out the registration form on our website. Your request will be considered and you will receive a response from us within the next 48 hours.

I am freelance producer, can I register to your marketplace?

First of all, we thank you for your interest in MTM.

We regret to inform you that we only work with production companies. However, if you work with a production company, do not hesitate to have this company apply directly on the platform.

As a producer can I have access to the marketplace ?

As a producer, you only receive invitations to pitch, which you can accept or decline. You do not have direct access to all the projects or bids in the marketplace.

Can I accept or decline an invitation to quote ?

When you are invited to pitch on a project, you will receive a general overview of the brand’s request: with or without a script, format, timing, budget, etc … If you do not want to pitch for the project, all you have to do is to decline the invitation to pitch along with the reason of your decline. Once you accept the invitation you will be able to download the detailed brief from the brand and all the elements necessary to carry out the project. You can also have a Q&A chat session with the brand to learn more about the project and then submit your proposal.

How am I invited to pitch ?

Once a brand decides to start a project, it fills in some criteria (format, budget, technique, planning). Given this, our algorithm will conduct a pre-selection of the most relevant production companies for this project and that suits them the most. The more your profile is precise (format, budget, techno, schedule, work & experiences) the more efficient and accurate our matchmaking will be.
The brand can select up to three production companies to pitch on its project. If you are invited to pitch you will be notified by an “invitation to pitch” that you will find in the “project invitations” tab. All you have to do then is to accept or decline this invitation.

COLLABORATIVE TOOL

How many team members am I allowed to have ?

For each project, you can invite up to 5 users. If you ever need more users please contact us at support@mtm.video

What's the storage capacity (GB) for my project? And what to do if I need more?

Each project has a free storage capacity of 100GB. If you ever need more storage please contact us at support@mtm.video

ACCOUNT SETTINGS

How can I change my personal information?

You can change your personal information through your MTM account. On the sidebar menu to your left, you have to select the “”Account settings”” button and will be able to modify your personal information.

Do not forget to save the changes by clicking on the “”save changes”” button before exiting the page.

How do I change my system preferences?

You can change the preferences through your MTM account. On the sidebar menu to your left, you have to select the “”Account Preferences”” button and will be able to modify your preferences and other settings: language, currency, time zone, etc.

Do not forget to save the changes by clicking on the “”save changes”” button before exiting the page.

How can I change the notification setting?

On MTM you can choose on what you want to be notified (for example validations,deadlines, uploads, modifications, planning, etc…). You set your notification settings by accessing the “Account Preferences” section and clicking on the button “Change Notifications Settings” at the top of the page. You will then be able to select the specificities that concern you and how you will be notified (mobile, email).

MANAGING YOUR PRODUCTION COMPANY PROFILE

How can I manage my company's profile ?

Your profile is the showcase of your production company on the MTM marketplace.
It is the way you can present your work and experiences to potential clients.
To be precise “EXPERIENCE” summerizes, much like a CV, all the significant experiences that justify your choice of positioning on the Marketplace. On the other hand the section “PORTFOLIO” allows you to show your most brilliant and creative videos (in streaming). In other words it is your portfolio.
You can edit your profile from the “Company Profile” tab on the left sidebar.

PAYMENTS

How do I receive my payment ?

After winning the bidding process, you will have to specify the percentage of the down payment you will receive, as well as its due date. You and the brand will be able to discuss or negotiate these terms.
On the D-day (as mentioned above) you will receive the amount of the down payment you have agreed upon with the brand. You will receive the final payment 30 adys after the client payment.

What to do in case of non payment ?

We have set a notification system that alerts the brand before the due date of the down payment’s and the final payment’s withdrawal. In case the down payment is not paid on its due date, the production is systematically stopped and the brand has to pay the penalties agreed upon during the bidding process.
If the payment is not made at the time of the delivery, the project will be suspended and not delivered until the reasons for the non payment are given.

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